Complaints Policy

LABMEDEXPERT LIMITED is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact Mr. Olukunle Akanbi (Training Director) on 07375132852 You can write to him at PD 210 UWSP Glaisher Drive Wolverhampton WV10 9RU.

1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 7 days of us receiving your complaint.
2. We will record your complaint in our central register within a day of having received it.
3. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 10 working days of your reply.
4. We will then start to investigate your complaint. This will normally involve the following steps;
   • We may ask the member of staff who dealt with you to reply to your complaint within 7 days of our request;
   • We will then examine the member of staff's reply and the information you have provided for us. If necessary, we may ask you to speak to them. This will take up to 4 days from receiving their reply.
5. Mr. Olukunle Akanbi will then invite you to meet him to discuss and hopefully resolve your complaint. He will do this within [7] days of the end of our investigation.
6. Within 5 days of the meeting Mr Akanbi will write to you to confirm what took place and any solutions he has agreed with you.
   • If you do not want a meeting or it is not possible, Mr Akanbi will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within 5 days of completing his investigation.
   • We will let you know of the outcome of this review within 5 days of the end of the review. We will write to you confirming our final position on your complaint and explaining our reasons. If you are still not satisfied, you can contact the British Accreditation Council (BAC) as an arbiter either through telephone, email or send a letter to them at Wax Chandlers' Hall, 1st Floor, 6 Gresham Street, London EC2V 7AD. You can also contact Training Qualification UK (TQUK) at Crossgate House, Cross St, Sale M33 7FT or 0333 358 3344.
   • If we have to change any of the time scales above, we will let you know and explain why.